Pre-purchase of block hours is ideally suited for businesses who want the security of having an IT professional on call for IT support issues when problems occur at a discounted rate.
You can purchase as many block hours as you wish. Their is no minimum and no maximum to what you are allowed.
BENEFITS
+ Discounted support rates
+ Emergency callout: 24 hours X 7 days.
+ Cost savings by providing a cheaper alternative than ad-hoc repairs
+ Response time within 6 hours
+ Qualified and experience technicians
+ Remote support as available
* 6 hours response time during business hours, out of hours it is expected response time will be within 12 hours.
